Returns & Refund Policy

To be eligible for a return, your item must:

• Be returned within 15 days of delivery.
• Be unused, unopened, and in its original condition.
• Include all original packaging, accessories, manuals, tags, and seals.
• Be accompanied by proof of purchase (Order Number or Invoice).

Items that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return.

To start a return, simply contact our customer support.

Please include:

• Order Number
• Customer Name
• Reason for Return
• Photos (if item is damaged or incorrect)

Our support team will respond with return instructions.

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• Missing items

Contact us within 24 hours of delivery.

Please include:

• Order Number
• Clear photos or videos
• Unboxing video (recommended for damaged items)

Claims submitted after 24 hours may not be eligible for replacement or refund.

We currently do not offer direct exchanges.

If you would like a different product, please:

1. Return your original item.
2. Receive your refund.
3. Place a new order.

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed within 14 business days.

Refunds are issued to the original payment method used during checkout.

For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit, depending on customer preference.

The following items cannot be returned unless defective or damaged:

• Used products
• Opened sealed items
• Products damaged due to customer misuse
• Personalized or customized items
• Gift cards
• Clearance or Final Sale items (if applicable)