Order Cancellation Policy

Can I Cancel My Order?

Yes. Customers may request cancellation of their order at any stage by contacting our customer support team.

This includes:

• Before order processing
• After order confirmation
• After dispatch
• While the shipment is in transit

Simply contact us through phone, WhatsApp or email and our team will assist you with the cancellation process.

No Cancellation Fees

DxZee does not charge cancellation fees for standard customer order cancellations.

Our goal is to provide a flexible and customer-friendly shopping experience, allowing customers to cancel orders whenever required.

How to Request a Cancellation

Customers can contact our support team through any of the following channels:

Refunds for Cancelled Orders

Refunds are automatically processed to your original payment method within 15 business days.

You will receive an email confirmation once the refund is initiated.

For additional information regarding refunds, please refer to our Returns & Refund Policy.

Cancellation of Cash on Delivery Orders

Cash on Delivery (COD) orders may also be cancelled at any time before delivery by contacting our customer support team.

Order Changes

If you need to update your delivery address, contact number, or other order information after placing an order, please contact us as soon as possible.

Our team will make every reasonable effort to accommodate the requested changes whenever possible.

Cancellation by DxZee

In rare circumstances, DxZee may cancel an order due to reasons such as:

• Product unavailability
• Pricing or listing errors
• Payment verification issues
• Suspected fraudulent activity
• Incomplete or incorrect customer information