Refund & Money Back Policy
Our commitment to transparency and customer satisfaction for every purchase at DxDeals.
Last updated: December 8, 2025
Refund Highlights
30 days from delivery
No fee
Within 14 business days
Free of charge
Eligibility for Returns
To qualify for a return:
- The item must be in the same condition as when you received it: unopened, unused, with tags, and in its original packaging.
- Proof of purchase (e.g., order number) must be provided.
How to Initiate a Return
Contact Us
Email us at help@dxdeals.com, Or chat with us or call at +97142678850, with your order number to begin the return process.
Receive Return Instructions
Our team will provide detailed instructions on how to return your item.
Prepare the Item
Ensure the item is in its original condition: unopened, unused, with all tags attached, and in the original packaging. Follow the provided shipping or pickup instructions.
Required Documentation
Include a copy of the return form in the package or contact us for the same. If applicable, attach photos of any damage or defects.
Order Cancellation
Orders can be canceled before they are shipped by contacting us at help@dxdeals.com.
If your order has already been shipped, you may still return the product within 30 days after delivery.
Damaged or Defective Items
Returns are applicable if the delivered item is found damaged, non-original or with any other issue. There has to be sufficient proof (In case of damage) like unboxing video. Inspect your order upon receipt, If the item is defective, damaged, missing item or incorrect, contact us immediately within 24 hours at help@dxdeals.com to resolve the issue. Unfortunately thereafter will not be considered.
Exchanges
To exchange an item, return the current item for a refund and place a new order for the desired product.
Manufacturer Warranty
All items include a standard 1-year warranty. For warranty claims, contact help@dxdeals.com with your order details.
Refunds
Refunds are automatically processed to your original payment method within 14 business days.
You will receive an email confirmation once the refund is initiated.
Refund Method & Timeline
Refunds are processed to the original payment method Only.
Please allow 7–14 business days for the refund to reflect in your account.
For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit, as agreed with the customer.
Delayed or Lost Refunds:
If more than 14 business days have passed and you have not received your refund, please contact us at help@dxdeals.com.
In case of lost or delayed refunds, we will investigate with our payment processor and resolve the same.
Related Policies
Contact & Support
Operation Hours
Monday to Saturday
9:00 AM to 7:00 PM (UAE Time)
Phone & WhatsApp
+97142678850Email Support
help@dxdeals.comBusiness Address
DxDeals by Netwiz Trading Co. LLC
Deira Tower D89
Dubai, United Arab Emirates